Anca has been at the helm of the Neylons team for successful JCI Audits and the wonderful achievement of Gold for the CAP Awards for Housekeeping in 2017. This year her team retained the Gold Standard after a surprise audit during the summer. It is agreed with the team that preparation, training and good communication give them capability to maintain such high standards across the entire Hermitage site.
End User Feedback
Feedback from visitors and patients generally is that the do not feel like they are in a hospital
”does not smell like a hospital at all
….I feel like I am in a 5-star hotel”
Long Term Team Members
Not only have Nelyons been in partnership for over 10 years with the Hermitage but also there are a number of employees who have been working over 10 years on site.
Pictured are Bianca Mihai & Eva Lapadat accepting a token bouquet of flowers on their 10 year anniversary.
Academy Participants and Graduates from Hermitage
The Neylons Academy For Growth is a unique in-house training programme that provides all staff with an opportunity to progress to management level. It was formed in 2014 when Neylons recognised the increasing need for skilled site managers. The Academy is used to train individuals who are keen to fill this need.
The programme is delivered by our Chief Executive Officer, Maria Sava, and is funded solely by the company. The objectives of the Academy are to enhance operational measurement and management strengths in order to deliver sustainable customer satisfaction, mobilise skilled staff to complete projects on customer sites, ensure staff succession planning, service continuity and growth capacity, to develop a pro-active culture of first-time success with staff trained and accredited to the highest standards in order to deliver quality customer service, sustain current business and build for the future. The Academy also plays a pivotal role in managing behaviours within the company structures.
- Anca Cioloca – Housekeeping Site Manager
- Krzysztof Sidlo – Assistant Manager
- Olga Spirgulevich – Evening Supervisor
The Neylons Team at Hermitage
Commitment / Quality / Perseverance